Tenant FAQ

1. I have an emergency situation, what do I do?

Please read our emergency instructions here.

2. What's the time frame for maintenance requests?

We aim to solve all requests as soon as possible and will be in regular communication with you so you are informed about next steps. Please note that all requests are subject to tradespeople's’ availability and, depending on the maintenance request, the owner’s approval. If it’s an emergency, please follow these instructions.

3. What’s the process for breaking leases?

In the event of a break lease situation, please contact your Property Manager advising that you intend on breaking the lease, including the reasoning and the date you intend on leaving. There may be compensation involved when you break a lease which you will need to agree to prior to the break lease being finalised. You can read further information about breaking leases on the RTA website.

4. How do I lodge my additional bond with the RTA website?

You will be sent an email by HomeGlow if you are required to lodge an additional bond. Please follow the instructions in the email or contact your Property Manager if you need any assistance.

5. I'm a new tenant; how do I lodge my bond?

You will be sent an email by HomeGlow to lodge your bond directly with the RTA. Please follow the instructions in the email of contact your Property Manager if you need any assistance.

6. What do I receive when I rent a property through HomeGlow?

We’ll send you a welcome email which includes all relevant documentation, how to download our app and who your Property Manager is and how to get in contact with them if required.

7. What’s my due date for payment?

The Ailo app will send you notifications when your rent is due. The app will ensure your rent is paid on time.

8. Are there any updates on my application?

All updates for the application of the property you have applied for will be emailed to you. If there is any further information we require from you as a tenant, we will notify you.

9. Can I arrange a time for an inspection?

All HomeGlow open homes are uploaded online through realestate.com.au. If it’s urgent or you have a special request, please email hello@homeglowproperty.com.au to arrange a private inspection.

10. How long until I hear back about my application?

We generally give a timeframe of 3-4 business days after the first open home of the property.

11. Request a free rent appraisal.