CALL: 1300 366 823
1. How do I switch to HomeGlow?
It’s simple—one call or email and we’ll take care of the rest. We’ll handle the full transition on your behalf, including all communication with your current agency. Your tenants won’t be disrupted, and you’ll be kept updated every step of the way.
Call us on 1300 366 823
Email: hello@homeglowproperty.com.au
2. What services do you provide?
We are a boutique, full-service property management agency that’s solely focused on helping your investment shine. Our expert team handles:
- Maintenance coordination
- Rent collection and arrears management
- Tenant screening and dispute resolution
- Entry, exit, and routine inspections with detailed reports
- Compliance, leasing, and rent reviews
Click here to request a complimentary rental appraisal, and one of our friendly team members will be in touch.
3. What makes HomeGlow different?
We are boutique specialist property management agency which means you will always recieve personalised and dedicated service – you are not just a number in a large rent roll. We do not get distracted by sales—meaning your investment gets the detail, attention, and legislative expertise it deserves. We combine outstanding service with smart technology to deliver consistently brilliant results.
4. I’m ready to rent my property—what’s next?
Congratulations! Just reach out to our team and we’ll take it from there. We’ll guide you through the onboarding and leasing process, ensuring a seamless experience.
Contact Emily Anderson on 1300 366 823
Email: hello@homeglowproperty.com.au
5. How involved do I need to be?
As much or as little as you like. We handle the day-to-day with expertise and keep you informed with key updates. From leasing to maintenance, compliance to rent reviews—we make property ownership feel effortless.
6. What’s the leasing process like?
We start preparing your listing around four weeks before the lease ends to minimise vacancy. Your property will be advertised strategically and shown to prospective tenants.
Lease terms are usually 12 months, but we will always check with you first. We will also keep you informed after each inspection and help guide the best leasing strategy based on the market.
7. How do rental payments work?
You have full flexibility. Using Ailo, our property management platform, you can see all transactions in real time and choose when to access your funds—even instantly. It’s as secure as online banking and gives you direct control of your rental income. We can also disburse rental payments the traditional way.
8. What technology do I get access to?
We use Ailo, a secure, 24/7 app and portal that gives landlords and tenants real-time visibility over payments, maintenance, documents, and communication. It’s transparency and control, in your pocket.
9. How quickly can you relet my property?
Our goal is to secure a new lease before the current one ends. Thanks to strategic marketing, strong tenant networks, and well-timed advertising, our properties generally lease quickly in the current market. If market conditions change, we will discuss strategies to overcome this.
10. How do lease terms work?
Most leases are for 12 months, offering stability for landlords and tenants alike. However, we always consult with you before confirming lease terms to suit your preferences and investment goals.
11. How are condition reports handled?
We complete detailed entry and exit reports with photos and 360-degree imaging. These are shared with you and used to protect your property, your bond claims, and your peace of mind.
12. What happens if a tenant breaks the lease?
We act fast. Your property will be re-advertised immediately, and all prospective tenants will be screened thoroughly. You will always have final approval, and we will keep you informed throughout.
13. Who do I speak to if I have a payment question?
Your dedicated HomeGlow Property Manager is your first port of call. They’ll answer any questions and walk you through your statements with ease.
14. What do your marketing services include?
- Listings on major rental websites
- Promotion to our tenant database and relocation partners
- High-quality photography and professional copywriting
- Open homes and virtual inspections
- Advertising and public relations in traditional media when appropriate
15. How do you screen tenants?
We follow a strict screening process which includes but is not limited to:
- Employment and rental history checks
- Reference verification
- National Tenancy Database screening
We present qualified applications to you with our recommendations, but the final decision is always yours.
16. Can you guarantee on-time rent and no damage?
While no one can offer absolute guarantees, we minimise risk through:
- Thorough screening
- Strong arrears processes
- Fast, proactive communication
We also recommend landlord insurance for added peace of mind—and we’re happy to connect you with trusted providers.
17. How do you manage rental arrears?
Our system monitors rent daily. If a payment is missed, reminders are sent via SMS, email, and phone. We act quickly to prevent escalation and keep you informed of the process.
18. Are you a licensed real estate agency?
Yes. HomeGlow is a fully licensed real estate agency and a member of REIQ and PIPA. We also hold current professional indemnity insurance.
19. What if I want to sell my property?
Wealth advisors generally advise property investors to hold for the long-term to build compounding value, however we are very happy to refer you to a recommended sales agent. We don’t sell property ourselves, which means you get unbiased advice and support through the sales process.
20. Will I still have a say after appointing HomeGlow?
Yes. We are here to support your goals. You can be as involved as you choose, and we will always tailor our service to suit your needs.
21. Who is responsible for insurance?
As the landlord, you are responsible for insuring the building, contents e.g. carpets and appliances, and public liability. Tenants must cover their personal belongings. We recommend landlord insurance for added protection—including rent loss and liability cover.