Emergency Repairs – What Tenants and Landlords Need to Know

No one likes emergencies—but when they happen, knowing what to do makes all the difference. At HomeGlow, we take a calm, clear, and compassionate approach to handling urgent repairs, ensuring landlords and tenants are supported every step of the way.

What Counts as an Emergency Repair?

According to Queensland legislation, emergency repairs include:

• A burst water service
• Serious roof leaks
• Electrical faults or power failure
• Blocked or broken toilets
• Serious storm or flood damage
• A failure of essential services like hot water or cooking appliances

For Tenants:

If you encounter one of these issues:

Contact the tradespeople listed on your lease or on our emergency repair page and follow the advice on this page.

For Landlords:

We will contact you promptly, but for legislative emergencies, we are empowered to act immediately to protect the property and tenant safety. This ensures you are legally covered and reduces long-term costs.

Preventing Emergencies Before They Start Routine inspections and proactive maintenance are your best defence. We flag potential risks early, helping avoid costly surprises.