Emergency Maintenance

Tenants - Emergencies

You might have been there before. You are having a weekend dinner party with 15 friends, and an upstairs bathroom pipe bursts. Murphy’s Law has struck!

It’s after hours, so in an instance like this, please call our emergency plumber and they will look after you. You can find their details on your lease which will be in your email or Ailo app.

Here is a list of what the residential tenancies authority deems emergency repairs:

• a burst water service or a serious water service leak
• a blocked or broken toilet
• a serious roof leak
• a gas leak
• a dangerous electrical fault
• flooding or serious flood damage
• serious storm, fire or impact damage
• a failure or breakdown of the gas, electricity or water supply
• a failure or breakdown of an essential service or appliance on the property for hot water, cooking or heating
• a fault or damage that makes the property unsafe or insecure (for example, this may include repairs relating to smoke alarms or electrical safety)
• a fault or damage likely to injure a person, damage property or unduly inconvenience a tenant
• a serious fault in a staircase, lift or other common area of the property that unduly inconveniences a tenant in gaining access to, or using, the property.